Service Desk
When IT problems do occur it’s heartening to know that help is only a phone call away. A friendly voice to talk you through the issue or assure you that someone’s looking into it.
The BCS Service Desk is manned by our experienced team of qualified IT engineers and will provide the link between your team and ensuring your systems are running smoothly.
Issues can be raised by telephone, email or online ticket system and the Service Desk will record each issue and provide a unique reference to use through to conclusion of the issue.
We have a few different Service Desk options available for customers dependent on the level of IT expertise available in-house and whether you wish to allow all users in the organisation the ability to raise issues. The Service Desk is arranged around ITIL principles for classification of request types and priority classification within each type.
Interaction with third party resolvers, for example specialist software products is also included where detailed in the service scope document.
